"Where's Maine?"

Heather had the occasion to call AT&T about, surprise surprise, extra charges on our cell phone bill.

The customer service rep was American.  He sought to make small talk.

Statement Analysis?  Not necessary.



Rep:  "So, how's the weather?"

Heather:  "It is really cold.  Last night was -10 zero."

Rep: "Really?  Wow!  That's cold.  Where do you guys live?"

Heather:  We are in Maine.

Rep:  "Maine?"

Heather:  "Yes, Maine."

Rep:  "Really?  Where's Maine?"

Heather:  "Huh?"

Rep:  "Where's Maine?"

Heather:  It is in New England..."

Rep:   "Oh...umm"  (pause)

Heather:  "In the northeast."

Rep:  "Uh, right.  Anyway, which number is the extra charge on?"

Heather:  "New England is the northeast part of the United States.

Rep:  "sometimes these charges just happen..."